Help & FAQs

Shipping & Delivery FAQ

What does your packaging look like?
All orders are shipped in plain, unbranded packaging with no reference to the contents—keeping your purchase private and secure.

Can I track my delivery?
Yes. Once shipped, you’ll receive an email with tracking details so you can follow your order’s journey online.

Do you ship to my country?
We offer worldwide shipping where legally permitted. If you’re unsure, email us and we’ll confirm whether we can deliver to your location.

What are your delivery costs?
Delivery costs are calculated at checkout based on your order value and shipping destination.

How long will my package take to arrive?
Shipping times vary by country. An estimated delivery time will be shown during checkout, and you’ll receive a tracking code after dispatch.

Can I exchange products?
Yes—if they are returned in their original, unopened packaging. Please see our Returns & Refunds Policy for details.

My package didn’t arrive on time—what should I do?
First, check your tracking email for any courier delays. If your order is significantly overdue, contact the courier or our support team for assistance.

Do you ship to P.O. boxes?
For security and discretion, we only ship to personal addresses.

How quickly do you ship orders?
We aim to process and ship all orders within 24 hours (Monday–Friday, excluding holidays). We’ll email you updates along the way.

Can my order be shipped to a different address?
Orders are shipped to the address provided at checkout. Please double-check your details before placing an order, as we can’t change the address after shipping.

What if I miss my delivery?
Couriers will attempt delivery multiple times. If unsuccessful, they may leave it at a local collection point. Uncollected packages are returned to us.

Can Customs check my package?
Yes. While our packaging is discreet, customs inspections may still occur. Please ensure you are aware of your local laws before ordering, as we can’t be responsible for items held or seized by customs.